Privacy Policy

Last updated: August 19th, 2025

At Serversinc, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://serversinc.io ("Website"), and use our dashboard, API, and related services ("Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

We operate out of the United Kingdom and comply with the UK GDPR and EU GDPR.

1. Information We Collect

We may collect personal data that you voluntarily provide to us when you use our Service, such as your name, email address, and any other information you provide when contacting us or registering for an account.

In addition, we may collect:

• Server Information: IP addresses, server metadata, and usage statistics when you connect a server to Serversinc.

• Application & Deployment Data: Logs, configuration details, and environment variables that you choose to share with the Service.

• Usage Data: Information about how you interact with the Website and Service, including cookies for authentication and session management.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: To operate and maintain our Service, including processing requests and providing customer support.

• To Improve the Service: To analyze usage, improve functionality, strengthen security, and enhance user experience.

• To Communicate with You: To send updates, newsletters, or other communications related to the Service (you can opt out at any time).

• For Legal and Compliance Purposes: To comply with legal obligations, enforce our terms, and prevent misuse or fraud.

3. Data Storage and Security

All data is stored on servers located in within the European Union (EU) and is protected by robust security measures. We use secure protocols to transmit data and ensure that your personal data is stored securely.

• Data is stored primarily in the UK and EU.
• All sensitive data (environment variables, API Keys, etc) is encrypted at rest and in transit.
• Passwords are stored using secure one-way hashing algorithms.
• We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

4. Third-Party Services

We use a privacy-friendly analytics tools to track and analyze usage of our Service.

We may also rely on trusted third-party providers to help us operate our Service, such as:

• Hosting providers (e.g., DigitalOcean, AWS)
• Email service providers (e.g., SendGrid, Mailgun)
• Payment processors (e.g., Stripe)

All third-party providers process personal data only under our instructions and in compliance with UK GDPR/EU GDPR through appropriate contractual safeguards.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise redistribute your personal data to third parties.

We may share your data with trusted service providers (as listed above) who help us operate the Service, provided they keep your data confidential.

We may also disclose your personal data if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety.

6. Your Rights Under GDPR

If you are located in the EU, you have certain rights under the GDPR regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

• Right to Erasure: You have the right to request that we delete your personal data, subject to certain exceptions.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.

• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You have the right to object to the processing of your personal data under certain circumstances.

You also have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at hello@serversinc.io.

7. Data Retention

We retain personal data only for as long as necessary to provide the Service and for legitimate and essential business purposes, such as maintaining performance, complying with legal obligations, and resolving disputes.

When you delete your account, we will delete or anonymize your personal data unless we are required to retain it for legal or regulatory reasons.

We may also retain aggregated or anonymized data for analytical purposes, but this data will not be used to identify you.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website and updating the "Last updated" date at the top of this page.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

hello@serversinc.io

Company No. 12826102